FAQs
Who can shop at Terrafits?
Terrafits welcomes everyone who appreciates high-quality, stylish fashion. Whether you're on the lookout for the latest men's or women's wear, our curated collection caters to a wide range of fashion enthusiasts.
What payment methods do you accept?
To offer you a smooth and secure checkout, we support payments through major credit cards, debit cards, UPI, and internet banking for all transactions.
Do you provide international shipping?
Currently, we only offer delivery within India. Our priority is to ensure a reliable and hassle-free shipping experience for all our domestic customers.
Is my personal information secure?
Yes, completely. We use advanced encryption protocols to safeguard your personal and payment information, making every transaction on our site private and secure.
Is there a fee for registration?
No, signing up on our platform is absolutely free. Join now to access exclusive member perks at no additional cost.
What should I do if I forget my password?
No need to panic! Just click on the "Forgot Password" link, and we’ll guide you through a secure password reset process.
How can I update my account details?
Updating your information is easy—log into your account, head to the "Personal Details" section, and make the necessary changes.
Will my account expire over time?
Not at all. Your account stays active indefinitely. If you encounter any login issues, feel free to reach out to our Customer Support Team for assistance.
What are your return conditions?
You may return your items within 48 hours of delivery, provided they are in original condition—unused, undamaged, and in their original packaging with all tags and invoices included.
How do I request a return?
To initiate a return, either email us at globalgoods04@gmail.com or log into your account and select the return option within 48 hours of receiving your item.
How long does it take to process my refund?
After we receive and inspect the returned product, your refund will be processed within 5–7 business days and credited to your original mode of payment.
Why can’t I return swimwear or activewear?
Due to hygiene standards, we do not accept returns on swimwear and activewear, as these garments are worn in direct contact with the body.
